Cancellation, Payment & Refund Policy
Online Payment System
Project Apartments uses an online payment system for any transactions.
All credit card numbers are encrypted when the order is placed using 128-bit encryption. We don’t hold sensitive information on our website. They are just decrypted after they arrive at our system/computer. They are not held in clear content on any website, nor any email.
Cancellation Policy
- In case of a cancellation of any paid consultation for which payment has been effectively made and a verification created, and the consultation has not been concluded due to any avoidable/unavoidable reason(s) we should be informed of the same in writing by an email at [email protected].
- You are not qualified for a full refund if your request for service(s) has been prepared.
- Cancellation can be requested no later than 48 hours before appointment time.
- Our Client Success department will get in touch with you within 5 business days and in situations where the Project Apartments has not delivered the booked consultation, we will refund your payment minus cancelation fee into your e-Wallet within 30 business days from the day the request for cancellation was received.
- Kindly note that where a cancellation is made by the user and not Project Apartments; there will be an ostensible subtraction of 33% (1/3rd) in the sum refunded, payable towards online payment processing and Rental Expert opportunity lost. The refund will be processed directly into your e-Wallet that was used to make the payment.
Refund Policy
- In the case your request for consultation is accepted, however after payment due to unpredictable circumstances, your demand for consultation is cancelled or rejected by Project Apartments; you will be given an option of opting for another request for consultation OR will be offered a full refund, if you so wish. The refund will be credited to your e-Wallet within 30 working days.
- In the case your request for consultation is accepted, however after payment, you require a schedule change, you will be given the option of a consultation reschedule for up to 30 working days. After 30 working days, the opportunity to reschedule is rescinded, with no refund.
- In case your e-Wallet has been wrongly over-charged, kindly inform us at [email protected] at the earliest. Refund of the outstanding sum will be made to your e-Wallet within 30 working days.
- The refunded amount claimed from ProjectApartments.com cannot exceed the amount paid by the user for required service(s).
www.Project.Apartments.com
