FAQs

Need Answers?
Find them here!
or contact us at [email protected]

Project Apartment makes the NYC apartment search process more efficient by matching renters with Rental Experts via Video Chat.

For a small, upfront consultation fee, we provide you with professionally vetted listings, advice, and access to help you secure your new home. Our Rental Experts can also advise you on non-rental search related topics such as landlord negotiation, market insights, and common industry practices.

Our mission is to provide renters with convenient access to licensed Rental Experts who can successfully cut through the noise and distractions of any rental search or situation. We are not attempting to replace the traditional rental search with an agent. We are re-imaging how renters can interact with real estate professionals by offering a new, forward-thinking engagement platform.

With Project Apartments, you can video chat and message with an NYC Rental Expert from anywhere in the world. Our affordability, convenience, and time-tested expertise are what make us stand out from the pack!

We combine the “do it yourself” approach with working alongside an experienced rental agent. Our Rental Experts have closed countless rental deals citywide. Project Apartments gives you exclusive access to their strategies and tips— all at an affordable cost.

We save you time, money, and energy. These are three things you definitely want to save on in your apartment search.

If you’re not looking for help with a rental search, feel free to ask your expert anything related to the NYC rental market. They will provide an unbiased perspective and option based on their years of industry experience.

If you are searching, we recommend using Project Apartments roughly 30-45 days before your targeted move-in date. The closer to your move-in date, the better.

We suggest this so your Rental Expert can deliver listings you can actually secure, not listings that are stale, or can potentially rent before you’re ready to make a move.

If you are looking for rental insights and advice, feel free to reach out to us at any time. Our Rental Experts love discussing real estate strategy for fun!

We suggest using Project Apartments in the following ways:

  1. To jumpstart a new rental search
  2. To evaluate your current rental search efforts
  3. To gain advice and general market insights
  4. To discover how to qualify and secure an NYC apartment

Any questions? Reach out to us at [email protected].

Certainly! At Project Apartments, we work alongside an extensive, citywide network of licensed real estate agents offering remote professional insights and advice. We thoroughly vet our Rental Experts to gauge their market knowledge and expertise.

We do not work with Rental Experts that are unlicensed in the State of NY or lack extensive market experience. All our Rental Experts are required to have at minimum 3+ years of NYC rental experience and deemed a rental specialist by industry peers and past clients.

In addition, our Rental Experts are given additional training in specific approaches to telerealty (real estate-related services via telecommunication), including listing strategies and best practices when giving rental advice.

You can schedule a Rental Consultation by signing in on our website. Once you are log-in:

  1. Schedule your Rental Consultation
  2. Complete our Search Questionnaire*
  3. Provide details on the nature of your consultation

Remember to log-in on the date/time of your consultation using the video link provided. Don’t worry! We send timely reminders leading up to your consultation to make sure you don’t miss it!

*Search Questionnaire not required for non-search related consultations.

If you no longer want to proceed with your rental consultation, you can cancel at any time by emailing us at [email protected].

Please note, there’s a cancelation fee of 1/3rd the consultation rate. We strongly suggest considering the cancellation fee before scheduling your rental consultation.

Because we want you to experience the full benefits of your rental consultation, we ask you to give your current Rental Expert a chance to work with you. Occasionally, renters can feel like their expert is not a good fit. Please note, our Rental Experts provide their perspective based on years of industry experience. Sometimes they may express opinions and rental options that you may disagree with. Same with any other consultant or industry professional.

If you would like to change experts, please reach out to [email protected] to discuss in further detail.

Project Apartments is committed to offering everyone the best possible experience. If you’re ever not satisfied, you can request a new Rental Expert by contacting us at [email protected].

We act as a platform to arrange professional services. We compensate our experts through their Rental Expert Agreement with Project Apartments. Typically, we do not grant refunds for unused time because experts schedule their days around consultations, much like other consultants and industry professionals.

We address refund requests on a case-by-case basis. At times, we will make accommodations if unique circumstances dictate the reason for a refund request. If we do not grant a refund, we usually make other accommodations, such as credit for a future consultation.

COMP ADMIN listings are apartments where we offer additional administrative services at no extra cost. For these properties, the landlord is offering a rental incentive, which covers admin costs. COMP ADMIN includes paperwork organization, landlord engagement, and app submission.

 

COMP ADMIN is just another way we make the rental search process seamless and less complicated.

 

For more on COMP ADMIN listings, please discuss with your Rental Expert or email us directly at [email protected].

We accept all major Debit/Credit Cards and Paypal.

We bill you the day you book your rental consultation. There are no renewals. For additional consultation time, schedule directly with your Rental Expert or on our scheduling page. We offer additional consultation time at a discounted rate.

We try our best to make each consultation as quick and efficient as possible. However, in some cases, 1-hour is simply not enough time. This is why we offer additional 30-min and 1-hour consultations at a discounted rate.

30-min – $50 per/additional hour

1–hour – $100 per/additional hour

Please keep in mind there are restrictions. You can only book additional consultations time within 30-days of your initial consultation, and it MUST be similar to your original search.

Our Success Team reserves the right to deny additional consultation time based on the details presented while rebooking. Please contact us at [email protected] for more information.

Ready to get started?

Your search ends here with Project Apartments